Return Policy – LYSSÉ

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Return Policy

We hope you love your new purchase, but if something isn’t quite what you were hoping for, we are happy to accept returns!

It’s easy, we promise! There are just a few rules…

*Please note that all shipping charges are non-refundable.

Exchanges

US orders: When creating your return, you will be asked if you want to exchange, return, or shop for a different item.  If choosing to exchange, you will not be charged for shipping.  Click here to begin your exchange.

International orders: We do not offer exchanges at the moment.

Refund Timing

Defective/Damaged Items

If you received a defective or damaged item, please contact via email service@lysse.com. Our phone line is currently undergoing maintenance and will be available again soon. Our customer service hours are Monday - Friday from  9:00 am - 4:00 pm EST.

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